Repair and Support

We offer repair service at our office location or at your site, if preferred. We are committed to responding to your repair and service requirements in a timely fashion.

WARRANTY REPAIRS:OmniPro stands behind the solutions and products it sells. Warranty repairs are completed by factory trained technicians. Qualifying warranty repairs will be repaired swiftly, or replaced at Omni’s discretion.

NON-WARRANTY REPAIRS: Out of the warranty pagers or physically damaged will require authorization for further repair. Freight charges will apply. We can provide written quotes via email or fax if contact information is provided.

The pager repair pricing will be based on labour and parts required.

Programming of radios and pagers can be offered for a fee.

Repair Policy: Please enclose a copy of the attached form stating the defect, proof of purchase and return shipping address & phone number . A $20.00 fee will be charged for no defect and/or no fault found repairs.

Industry Canada: Industry Science and Economic Development Canada or formerly – Industry Canada is the federal government department that is responsible for planning and managing all frequencies in the radio spectrum and all aspects of radio systems, including equipment and towers.

For two-way radio and paging systems, the department selects operating frequencies, issues radio station licenses (for radio apparatus) and works at maintaining an interference free environment for all radio systems.

Do I need a radio license? How do I apply for a radio license? In Canada, radio licenses are required for all frequency assignments. Industry Canada selects frequencies and issue licenses for two-way radios, either to and end-user or to a radio supplier.

Customers can contact Industry Canada directly via its online services website at www.spectrumdirect.ic.gc.ca